Skills.

Web Design:

  • Build standards-compliant static websites using HTML, CSS, and JavaScript.
  • Build dynamic, user-configurable CMS-driven sites with WordPress and Joomla!
  • Dynamic data management with MySQL and XML.
  • Build front-end components for web applications in Microsoft Visual Studio™.
  • Graphic design and photo manipulation using Adobe PhotoShop™ and Illustrator™.

PC Tech:

  • Build, troubleshoot and maintain PCs and peripheral hardware.
  • Install, troubleshoot and maintain Microsoft Windows™ 2000, XP, Vista and Win7 operating systems.
  • Install, troubleshoot and maintain software and peripherals on PCs and laptops utilizing Microsoft Windows™ operating systems.
  • Build, configure and maintain networks utilizing ethernet and WiFi connectivity via TCP/IP, UDP, IPsec and related technologies.
  • Manage internet and intranet security through use of firewalls, WEP/WPA2, network user accounts and traffic auditing.
  • Educate non-technical staff regarding best practices for virus and spyware prevention through classroom instruction, web and print resources.

Photography:

  • Still & action shot framing & lighting.
  • Experience with use of SLR and DSLR equipment and peripherals.
  • Photo manipulation using Adobe PhotoShop™.

Video/Audio:

  • Video and audio recording with multiple digital and analog technologies.
  • Industrial- and entertainment-oriented non-linear video editing, utilizing Adobe Premiere™ and After Effects™.
  • Linear video editing on industry reel-to-reel and Beta consoles.
  • Digital audio recording, editing and production with FL Studio 8™, Audigy, Adobe Soundbooth™ and DigiDesign ProTools™.

Education.

December 1999: B.A. in Communication from Stephen F. Austin State University, Nacogdoches, TX

  • Focus of Major: Radio and television broadcasting, emphasis on production technology.
  • Focus of Minor: Speech communication, emphasis on public speaking.

Experience.

March 2009 – present: Web Director, FrogSlayer Software Development

  • Build and maintain the company’s official website.
  • Design front-end interfaces for web-accessible software.
  • Build websites and graphics for client use.
  • Consult with clients to design products to specification.
  • Team direction and process management.

September 2007 – June 2010: Senior Support Technician, NetNearU Corp

  • Configure controller hardware for use at worldwide client sites.
  • Monitor active client sites using internal software tools.
  • Provide phone and email instruction and assistance to field technicians, regarding the installation and maintenance of equipment at client sites.
  • Produce internal documentation regarding the configuration and maintenance of equipment used at client sites.
  • Assist in training and supervision of new employees.
  • Provide technical and account support to end-users on client networks via phone and email.

September 2005 – September 2007: Advisor, Cowboy Honda

  • Maintain in-house computer network (25 PCs, plus server); focus on hardware upgrades, OS integrity, printer and file sharing, network connectivity and security.
  • Ensure timely and accurate shipping and receiving of parts to and from customers and suppliers.
  • Provide consultation to service department to determine parts needed to complete repairs.
  • Provide estimate data to service department and insurance adjustors pertaining to damage claims.
  • Analyze inventory to assess accuracy of reporting, sales trends, and discrepancies associated with loss.

November 2004 – April 2005: Technical Support Representative, TRE Financial Services

  • Analyze customer problems and provide end-user technical support via phone and email.
  • Assess client hardware capability to ensure that minimum system requirements are met.
  • Provide solutions for interface and database errors encountered using company-provided software platforms, specifically IntelliTax Classic, IntelliTax for Windows and TaxView.
  • Maintain functionality of embedded SQL databases in applicable software packages.

March 2001 – January 2004: Production Manager, RJH Companies

  • Built and launched the company website, maintained its content.
  • Product design and development.
  • Train and supervise team of up to 10 employees, production and sales staff.
  • Track and analyze inventory, maintain stock of disposable commodities.
  • Supervise sales staff and resolve customer service issues.
  • Track inventory and procure supplies, sales and sales floor supervision, company website design and management, shipping and receiving, customer service and property maintenance.

April 2000 – November 2000: Multimedia Editor, CruSh Interactive

  • Record and edit video footage for use in client presentations and industrial films.
  • Record and edit commercial and industrial voiceovers in studio environment.
  • Focus on non-linear editing and post-editing.
  • Consult with clients throughout the production process to ensure adherence to desired parameters.